Privacy Policy

1. Introduction

Enrollment Workflows ("we," "us," or "our") is committed to protecting the privacy and security of all information processed through our platform. This Privacy Policy describes how we collect, use, and safeguard data within this system.

2. Information We Collect

We collect the following categories of information from authorized users:

• Account Information: Email address, display name, and profile avatar.
• Workflow Data: Provider names, service types, platforms, statuses, priorities, assignee names, and ID numbers.
• Usage Data: Login activity, feature interactions, and system-generated notifications.

3. Prohibited Data

This system is strictly prohibited from storing Protected Health Information (PHI) as defined under HIPAA. Users must only use ID numbers — no patient names, Social Security Numbers, dates of birth, medical record numbers, diagnoses, or any individually identifiable health data may be entered.

4. How We Use Information

• To manage and track government insurance enrollment workflows
• To assign tasks and monitor team member performance
• To generate compliance reports and audit trails
• To send system notifications related to workflow updates

5. Data Security

We implement industry-standard security measures including encrypted data transmission (TLS), role-based access controls, row-level security policies, and secure authentication. Access is restricted to authorized personnel only.

6. Data Retention

Workflow data is retained for as long as necessary to fulfill operational and compliance requirements. Users may request deletion of their account and associated data by contacting the system administrator.

7. Third-Party Services

Our platform utilizes secure cloud infrastructure for data storage and authentication. We do not sell, trade, or share user data with third parties for marketing purposes.

8. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Users will be notified of material changes through the platform.

9. Contact

For questions about this Privacy Policy, contact your system administrator.